Partner Solution Architect / System Engineer (m/f/d)

Job Type: Full Time
Job Location: Innsbruck

Role Description:

At Swarm Analytics, our partner ecosystem and their trust in us is critical to our success. The Partner Solution Architect leads and drives our partners’ use of our product so that we can grow revenue smarter and faster together. You will ensure that partner product roll-outs meet partner and customer expectations, reduce “time to go live”, drive our partners’ sales, and in turn meet our own growth targets. The role involves working closely with our sales, product management, and engineering teams. As we grow and this role evolves, it could provide opportunities to move into leadership roles (e.g. Support Management, Customer Services, Operations Management).

Responsibilities:

  • Implement and manage a fast and effective partner on-boarding process (for both System Integrators and OEMs)
  • Proactively make sure our partners succeed with our product and grow their revenue fast
  • Work with our partner’s technical teams to perform remote and on-site product implementations
  • Evangelize our tech and cool new features
  • Develop and implement awesome tech demos
  • Provide world-class technical support for our partners
  • Manage easy-to-use product documentation, support materials, and technical sales materials
  • Work closely with our Product and Engineering teams to drive the Product Roadmap based on partner needs

Minimum Requirements:

  • Comfortable solving complex technical issues coupled with strong customer interaction abilities
  • Experience with technology-based products
  • Passion to learn and explain new technologies
  • Well organized and able to implement and manage processes
  • Comfortable in a fast-paced business environment
  • Fluency in English

Preferred Requirements:

  • Deep technical understanding of IT infrastructure and software products
  • Experience of working with partner ecosystems
  • Willingness to travel (mostly Europe)
  • Fluency in German

Conditions:

  • Starting date as soon as possible
  • Permanent full-time contract (38,5 hours/week)
  • Flexible working time
  • An office in the heart of the Alps (okay, that’s not our merit, but still great!)
  • An annual minimum wage starting from 50.000€ gross

 

We look forward to receiving your application directly online via the form “Apply now”.

You can find more information on our homepage and social media channels:

If you have any questions, please read the FAQ on our careers page or contact our People & Culture Manager Sarah Nobis:

Apply now and join the Swarm!

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